Returns & Refund Policy

30-Day Return Policy

We want you to feel confident shopping with Lirenail. Eligible items may be returned within 30 days after the order has been delivered, subject to the conditions stated below.

24-Hour Cancellation

You may request to cancel or change your order within 24 hours after placing it, provided that the order has not already entered processing, packing or shipment.

If the cancellation request is approved before processing begins, the payment will be refunded to the original payment method. Once an order has been processed or shipped, cancellation or modification may no longer be possible.

30-Day Return Policy

If you are not satisfied with an eligible purchase, you may request a return within 30 days after receiving your order.

Return requests submitted more than 30 days after the recorded delivery date may not be accepted, except where otherwise required by applicable consumer law.

How to Request a Return

To request a return, please email us at Lirenail@outlook.com.

Please include the following information in your email:

Your order number
The name of the item you wish to return
The reason for the return
Clear photos or videos if the item is damaged, defective or incorrect

We aim to respond within 1–2 business days. Response times may be longer during weekends, public holidays or periods of high enquiry volume.

Please do not return any item before receiving return authorization and return instructions from Lirenail. Items returned without prior approval may not be accepted or processed.

Return Conditions

To be eligible for a return, the item must meet the following conditions:

The return request must be submitted within 30 days after delivery
The return must be approved by Lirenail before the item is shipped back
The item must be unused, unworn, unaltered and in resalable condition
The original packaging, accessories and components must be included
Any promotional gifts included with the order must also be returned
The item must be shipped within the timeframe stated in our return instructions
A valid tracking number and shipping receipt may be required

For hygiene reasons, press-on nails, nail adhesives, adhesive tabs, nail care products and other personal-use products that have been opened, worn, applied, altered or used may not be eligible for return unless they arrived damaged, defective or incorrect.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective or different from what you ordered, contact us as soon as reasonably possible at Lirenail@outlook.com.

Please provide your order number and clear photos or videos showing the issue. After reviewing the evidence, Lirenail may offer an appropriate solution, such as a replacement, partial refund or full refund, depending on the circumstances.

Return Shipping Costs

Lirenail covers reasonable return shipping costs in approved cases where the item is confirmed to be damaged, defective, materially different from its description or incorrectly shipped.

For returns caused by a change of mind, incorrect size selection, incorrect address information or other reasons not caused by Lirenail, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is caused by an error attributable to Lirenail or otherwise required by applicable law.

Please use the return method and address provided in our return authorization email. Do not send a return to the address shown on the original package without first contacting us, as it may not be the appropriate return facility.

Lost Packages

If tracking information indicates that your package may have been lost in transit, please contact us with your order number.

We may need to investigate the shipment with the carrier before approving a replacement or refund. Confirmed lost packages may be eligible for an appropriate resolution.

Exchanges

To request an exchange, please contact us before returning the original item. Exchanges are subject to product availability and approval.

In some cases, the fastest option may be to return the eligible item for a refund and place a separate order for the replacement item.

Refund Process

Once we receive your return, we will inspect the item and notify you by email whether the refund has been approved.

If approved, the refund will normally be issued to the original payment method within 5 business days. Your bank, card issuer or payment provider may require additional time to process and display the refund.

Refunds are based on the amount actually paid for the approved returned item, after applicable discounts.